Sydney (Australia) – October 3, 2012 – Sofitel Sydney Wentworth hotel has made a high tech investment to enhance its distinctive French influenced hospitality, contracting McLaren Technologies to install the industry leading Hotel Service Optimization System, HotSOS, from global solutions provider, MTech.
A flagship property within the worldwide Sofitel Luxury Hotels portfolio, the Sofitel Wentworth Sydney is renowned for its contemporary elegance and iconic heritage-listed architecture. Sofitel Sydney Wentworth’s General Manager, Ian Alexandre, said he selected McLaren Technologies to help find a solution for his front and back-of-house teams to communicate more efficiently and effectively, with guest satisfaction the top priority.
“As a modern hotelier I recognise that the future of extending impeccable and ‘time-honoured’ service is no longer in the hands of a front desk manager or concierge alone.
“To provide cutting-edge service, a hotel must invest in an equally outstanding and reliable technology infrastructure to support the intricate hotel microcosm. Accurate and timely information sharing between departments and staff is where HotSOS will really prove its value time and time again.”
HotSOS is the industry’s most advanced guest tracking solution. An automated preventive maintenance and task management system, HotSOS improves service order and guest request resolution, ensuring optimal service in line with Sofitel Sydney Wentworth’s luxury hospitality standards.
McLaren Technologies Managing Director, Matthew White, said, “HotSOS is ideal for hotels like Sofitel Sydney Wentworth looking to automate, streamline and update their internal task management network.”
“The team at Sofitel are focused on delivering a superior guest experience and understand that modern technology has an important place in the process. Support from a fresh and user-friendly guest tracking solution like HotSOS is priceless when taken in context of guest feedback and preventative maintenance.”
About McLaren Technologies Asia Pacific Pte Ltd.
McLaren, headquartered out of Singapore and Sydney, Australia is one of the Asia Pacific’s leading providers of SaaS based technology solutions for hotels, resorts and visitor based environments. McLaren delivers a range of “best of breed” SaaS products, solutions and services from the world’s foremost providers of hospitality technology. McLaren’s customers span the world’s leading hotel companies including the InterContinental Hotel Group, Starwood Hotels and Resorts, Hilton Worldwide, Accor Hospitality, MGM, Four Seasons, Peninsula, the Mandarin Oriental Hotel Group and Hyatt Hotels and Resorts. McLaren is the leader in delivering 100% customer satisfaction, application usage and system operability. Supporting customers across the Asia Pacific, the Middle East and Africa McLaren support features a highly skilled team of Engineers and Product Specialists. For more information about McLaren contact firstname.lastname@example.org or visit the www.mclarenint.com.
Since 1993, MTech has developed and installed technology solutions to help hotels work smarter — not harder. A division of Newmarket® International, Inc., MTech serves more than 2,300 hotels in 61 countries. Focused on improving guest services by enhancing operational efficiencies, MTech offers HotSOS, PMWorks, REX and Libra OnDemand. Today, MTech products are enterprise level, SaaS solutions that deliver maximum value with limited investment. MTech also provides consulting and training services to help customers increase revenue, lower costs, and improve customer and guest satisfaction. MTech serves its customers from data centers in Manassas, VA, Hong Kong, HK, and Miami, FL where the company headquarters is located. For more information, please visit www.m-tech.com. For more information on Newmarket International, please visit www.newmarketinc.com.
About Sofitel Sydney Wentworth
Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries (more than 30,000 rooms). Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence. Sofitel Sydney Wentworth is the flagship for the brand in Australia, offering a genuine experience of the French “art de vivre” for both business and leisure guests. Located on Phillip Street in the CBD, the hotel is also close to high street shopping, and a short walk to the NSW Art Gallery, the Rocks and Circular Quay.