Orlando, Fla. (United States) – October 27, 2012 – Intelity’s ICE (Interactive Customer Experience™) enterprise platform is making an appearance at The Hotel, Brussels in Belgium. Intelity CEO and President David Adelson said, “We are excited to establish a presence in Belgium at one of the city’s most luxurious hotels. We are confident that the new technology installations will allow The Hotel to further establish itself as one of the most desirable destinations in Brussels.”
The technology package for The Hotel includes a variety of interfaces designed to allow guests to access a hotel’s services: ICE TV, for in-room televisions, ICE Connect, for guests’ laptops, and ICE Mobile, for guests’ personal smartphones and tablets. Using their choice of these electronic devices, guests can perform functions such as ordering in-room dining, reviewing information about the hotel or local attractions, and scheduling wake-up calls.
The Hotel also installed Mobile Key by OpenWays to allow guests to bypass waiting in line for the traditional front desk check-in procedure and head straight to their room, using their mobile device as their room key. Even more conveniently, OpenWays and Intelity integrated their products so that, once a guest downloads the ICE app to their smartphone, Mobile Key exists as an accessible service through the ICE menu.
“For The Hotel. Brussels, we constantly strive to exceed guest expectations by offering exceptional service and cutting-edge technology, such as that provided by Intelity and OpenWays, that will not only elevate the level of service but enhance the overall guest experience,” said Johan Joris, general manager.
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time back-end management tool that measures ROI and integrates with more than 25 hotel management systems. Since beginning operations in 2007, the hospitality solutions company has grown exponentially and become a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide, including all major brands and many significant independents. The New York Times called ICE “the digital edge” for hotels. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone and tablet (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation.
OpenWays is a global solutions provider of mobile-based access-management and security solutions. With offices in Chicago, Las Vegas, Seoul and in Europe, OpenWays provides technology solutions allowing for the secure issuance and delivery of access rights and keys processed via any cell phone operating on any network. The OpenWays solution is truly unique as it is built on the concept of credential dematerialization. The OpenWays mobile room key solution works on ALL the 6.5 billion cell phones in service in the world today.
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