Thailand Launches 1111 Complaints Hotline

Bangkok (Thailand) – March 26, 2015 – The Royal Thai Government has launched a new 1111 hotline to receive complaints from foreigners in Thailand, in addition to the existing 1155 Tourist Police Call Centre. In case of emergency, foreigners are advised to dial 1155. The 24-hour Tourist Police Call Centre is ready to offer assistance to both tourists and foreign residents in Thailand. There will be interpreters on standby to receive all emergency calls. If the pressing cases are beyond the centre’s jurisdiction, they will be referred to the respective government agencies.

For non-emergency matters, foreigners are advised to call 1111. The centre, also available 24-hour daily, is staffed by representatives from all 20 ministries to ensure prompt response for all complaints received from foreigners in Thailand. Complaints received will be coordinated through the centre to related government agencies, state enterprises, and non-governmental organisations.

The government plans to expand the 1111 centre’s coverage to Thai embassies in the ASEAN countries.

The move is part of the government’s tireless effort to review all safety measures and standards, as well as to offer prompt assistance to foreigners who may need help while in Thailand.

Mr. Sugree Sithivanich, Deputy Governor for Marketing Communications of the Tourism Authority of Thailand said, “The call centres also form part of a raft of measures recently launched by the Royal Thai Government with an aim of improving the experience of travellers and tourists visiting the kingdom, as well as showing our commitment in welcoming visitors.”’

Contact information:
International Public Relations Division
Tourism Authority of Thailand
1600 New Petchaburi Road, Makkasan, Ratchathevi
Bangkok 10400
Thailand
Tel: +66 (0) 2250 5500 ext. 4545-48
Fax: +66 (0) 2253 7419
Email: prdiv3@tat.or.th
Website: www.TATnews.org