Seattle (USA) – August 29, 2012 — Guestware, developers of an integrated Guest Experience Management (GEM) software solution used by hospitality companies around the world, has selected CADD Emirates to resell and support Guestware in India and the Middle East.
GuestWare has been working directly in the Middle East for over a decade without a significant local presence. Demand in the region has grown including two international chains standardizing on Guestware. The opportunity for local market sales and servicing will improve exposure within the region for GuestWare’s leading CRM, service delivery and quality management tools. CADD Emirates, with offices in Dubai, UAE, Doha and support center in New Delhi, India will leverage their strong hospitality technology experience to promote and deploy GuestWare’s innovative software.
“Global expansion and growth in key international markets is our highest priority at this time.” Stated Mike Benjamin, GuestWare’s vice president of sales “Finding a strong partner like CADD Emirates is critical to helping us increase adoption in the Middle East and India.”
Guestware’s new platform was built from the ground up to support many languages. Each user’s language preference is taken into account for the particular task performed. For example, a housekeeper can report a work order by phone in Russian while the engineer receives the request in Arabic or English on their cell phone.
“We are excited to work with GuestWare and introduce this robust product to the hospitality market place throughout the region.” Said Jimmy Joseph who heads up the HOSTECH – hospitality division of CADD Emirates. “The feedback on the new platform has been very positive and we look forward to helping more hotels implement the solution.”
About Guestware: Guestware is a powerful, integrated Guest Experience Management (GEM) software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware Welcome Intelligence collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Guestware is a private company based in Seattle and offers both cloud and premise based solutions. For more information about Guestware, go to www.guestware.com or call 888-50-GUEST.
About CADD Emirates: CADD Emirates is a 20+ years old company, head quartered in Dubai, providing IT solution / consulting to various industries across Middle East. We have a hospitality focused department, HOSTECH, providing technologically advanced software / hardware solutions to the Hotel Industry in this region. We currently serve 600+ quality hotels in this region, having strategic partnership with global chains such as Marriott, Hilton, Starwood, IHG, Shangri-la, Jumeirah, EMAAR etc. Our product portfolio addresses, all the segments of a hospitality establishments, and we complement our services to certain known hotel standards. Besides the Hospitality Division, CADD Emirates has been well identified as one of the largest IT service provider closely tied up with HP. We also undertake infrastructure development, convergence technology solutions and ERP deployment.